How do I apply for a new LESCO connection

Prerequisites and Required Documents for LESCO New Connection

Preparing all required documentation beforehand ensures your application is processed smoothly without immediate rejection at the initial screening stage. Documents must be scanned clearly in PDF or JPEG format, with file sizes kept under 300 KB each for portal compatibility.

Depending on whether you are the legal property owner or a tenant, prepare the specific document set outlined below:

Applicant Type	Required Documents Checklist	Key Formatting / Attestation Notes
Property Owner	Attested copy of applicant's CNIC Proof of Ownership (Registry, Fard-e-Malkiyat, or Allotment Letter) Attested copy of Witness CNIC Neighbor's LESCO Reference Bill	Document scans must clearly display property boundaries, plot numbers, and seller/buyer details. Attestation should be completed by a Grade-17 or higher gazetted officer.
Tenant / Renter	Attested copy of tenant's CNIC No Objection Certificate (NOC) from property owner Attested copy of Owner's CNIC Valid Registered Rent Agreement Neighbor's LESCO Reference Bill	The NOC must explicitly state that the owner permits LESCO to install a new electricity meter on the property premises under the tenant's name.
Commercial / Industrial	Attested CNIC of Authorized Person / CEO Incorporation Certificate / NTN Certificate Wiring Test Report from a licensed electrical contractor Proof of Premises Ownership or Lease	Wiring reports must be certified by a recognized electrical inspector to ensure compliance with load requirements prior to meter installation.

Step-by-Step Online Application Process on ENC Portal

LESCO processes all new service connections through the centralized Electricity New Connection (ENC) system online. Follow these steps to complete your digital submission accurately:

Step 1: Access the ENC Portal and Select DISCO

Navigate to the official portal (enc.com.pk) and click on Apply from the main navigation menu. From the distribution company drop-down menu, select LESCO (Lahore Electric Supply Company) to open the tailored application form.

Step 2: Determine Connection Category and Tariff

Select your appropriate connection category based on required load and usage type:

• Category 1 (Up to 15 kW): Standard domestic and small commercial single-phase or three-phase connections.
• Category 2 (15 kW to 70 kW): Medium commercial or small industrial three-phase connections.
• Category 3 (70 kW to 500 kW): Large commercial or industrial high-voltage connections.

Step 3: Pinpoint LESCO Sub-Division Using Neighbor Reference Bill

Selecting the incorrect Sub-Division Office leads to automatic application cancellation. To guarantee accurate routing, locate an existing consumer bill from your immediate neighbor. Check the 14-digit reference number and the Sub-Division name listed on the bill header, then select that exact Sub-Division code in the portal drop-down menu.

You can verify how these billing details are structured by checking an existing LESCO bill structure guide before entering the details into the system.

Step 4: Enter Applicant and Site Information

Fill out the required applicant details carefully:

• Full Name & CNIC Number: Must match official NADRA identification exactly.
• Active Mobile Number: Enter an active phone number to receive tracking SMS updates.
• Property Address: Provide the exact house/plot number, street, sector, and area name matching your ownership documents.
• Neighbor Reference Number: Input the 14-digit reference number from the neighbor's bill gathered earlier.

Step 5: Upload Scanned Attachments and Submit

Attach the scanned copies of your CNIC, proof of ownership, witness CNIC, neighbor bill, and NOC (if applicable). Re-check all entries for typographical errors, accept the terms and conditions declaration, and click Submit. Upon successful submission, the portal generates a unique Tracking ID. Print and save the system-generated application form for your records.

Demand Notice Payment and Verification

After your online submission is processed, LESCO officials review the documents and conduct a physical site survey to verify feasibility. Once approved, a Demand Notice (payment voucher) is issued.

Printing Your Demand Notice

You can retrieve and print your Demand Notice by visiting the ENC portal, clicking on Print Demand Notice, entering your Tracking ID or CNIC number, and downloading the PDF challan.

Payment Options and Submision

Pay the designated fee mentioned on the Demand Notice at authorized commercial bank branches (such as NBP, HBL, UBL, or MCB). For convenience, digital banking apps and online payment channels can also be used. For a detailed breakdown of online transaction options, review the LESCO online payment guide.

After completing the payment, upload a scanned copy of the paid Demand Notice receipt back to the ENC portal using your Tracking ID. Alternatively, submit the physical paid copy directly to your local LESCO Sub-Division Office to expedite final meter allotment.

How to Track Application Status and Resolve Delays

Once you upload your paid Demand Notice receipt to the Electricity New Connection (ENC) portal, your application shifts from the preparation phase to active field processing. Tracking your status online regularly ensures you can catch administrative holds or document discrepancies early.

Step-by-Step Status Tracking on the ENC Portal

1. Visit the official ENC portal (enc.com.pk) and click on the Track tab in the main navigation menu.
2. Select New Connection as your application type and choose LESCO from the company dropdown menu.
3. Enter your assigned Tracking ID or your registered CNIC number.
4. Click Submit to display your current file status, assigned sub-division officer, and timestamp log.

Understanding Application Status Stages

Your application updates through clear stages. Here is what each status code means and what action is required:

• Pending for Site Verification: The Sub-Divisional Officer (SDO) or Line Superintendent (LS) has been assigned to inspect your property and verify distance to the nearest distribution transformer.
• Demand Notice Issued: Your site inspection is complete and approved. You must print and pay the fee voucher within the validity period (typically 30 days).
• Payment Verification Pending: Your uploaded paid receipt is undergoing bank clearance reconciliation with LESCO accounts.
• Pending for Meter Installation: Demand notice payment is confirmed, and your job order is queued for physical meter allocation and line drop connection.

Troubleshooting Common Stage Bottlenecks

If your application remains stuck at a single status for longer than seven business days, take these proactive steps:

• Stuck at "Site Verification": Visit your local Sub-Division office in person with your Tracking ID and neighbor reference bill. Request to speak directly with the Area Line Superintendent to schedule a physical visit.
• Stuck at "Payment Verification": Ensure the uploaded scan clearly shows the bank transaction stamp, date, and scroll number. If unreadable, re-upload a clear PDF or original high-resolution photo.
• Stuck at "Meter Installation": Meter dispatch delays can occur due to temporary inventory shortages in specific sub-divisions. Confirm with the sub-division store clerk if your meter order is assigned to a specific field installation route.

Common Mistakes to Avoid During LESCO New Connection Application

Minor errors during online form submission or document upload can cause instant rejection or severe delay. Avoid these frequent pitfalls:

Mistake	Impact on Application	Prevention / Corrective Action
Sub-Division Mismatch	Application routed to wrong office; immediate rejection after field inspection failure.	Use exact Sub-Division name and code printed on a direct neighbor's existing LESCO bill.
Uploading Unattested Documents	File returned marked "Incomplete Documentation" during office audit.	Ensure property ownership paper/registry attestation and wiring test reports are properly signed and stamped.
Incorrect Tariff Category Selection	Wrong billing rate applied or application rejected during site load check.	Select Single-Phase Domestic (A-1) for standard residential connections up to 15 kW. Commercial properties must select Commercial (A-2).
Unpaid Arrears on Property/CNIC	Application blocked or placed on legal hold prior to Demand Notice generation.	Verify no outstanding unpaid bills exist on the premises or CNIC before submitting your new request.
Delayed Demand Notice Payment	Challan expires, requiring cancellation and re-application or manual re-issuance fee.	Pay the Demand Notice at an authorized bank branch immediately upon generation and upload receipt within 7 days.

Conclusion and Next Steps

Applying for a new LESCO electricity connection in Lahore is a structured digital process managed through the central ENC portal. By gathering certified ownership documents, verifying your local sub-division code via a neighbor's bill, and completing online form submission accurately, you can avoid common bureaucratic delays. Once your application is submitted, stay proactive by tracking your Tracking ID online and paying your Demand Notice promptly to ensure rapid meter installation.

Ready to begin? Head directly to the official ENC portal at enc.com.pk with your attested ownership papers and CNIC copy to file your application today.